There are various cases:
- For logistics purposes, your order may be delivered in several packages. In this case, don't worry, the other products of your order will soon be delivered.
For example: if you ordered 3 products, you may receive 3 packages and 3 different communications for each product.
You should track the delivery of each of your products, which may mean planning different delivery dates.
- It is rare but also possible that two orders for the same product are placed simultaneously and there is not enough stock. Then, either your order will be cancelled automatically and you will be refunded, or part of your order will be delivered and the unavailable product will be refunded. Then you can place the order again when the product is back in stock.
However, if you received your packages and a product is missing, you should make a claim to our customer service via the Contact Us link.
Please give us your order number, name and reference of the missing product so that your request can be processed quickly.