Here are the different order statuses available in your customer account.
PROCESSING
Once your order has been paid for and confirmed, its status will be “processing.”
We will prepare it within 3 to 4 business days.
COMPLETE
Once your order has been prepared and ready to dispatch, its status will be “complete”
This does not mean that delivery has already taken place. You will be notified by the carrier when delivery is scheduled.
PENDING
This status indicates a payment issue that has prevented your order from being validated.
This order will therefore not be confirmed.
CANCELED
If the payment is refused or canceled, the order status will be “canceled.”
CLOSED
This status appears when your order has been returned (whole or partially)
A credit note will be automatically sent to you by email to finalize your return as soon as our logistics department has received and checked your products.
If you have requested a refund, it will be made to the original payment method.
If it was an exchange, the replacement order will be shipped.