Our products are guaranteed for 5 years and our accessories and spare parts for 2 years.
- Purchased on our website the warranty starts automatically on the day of purchase.
- If you buy from one of our dealers, you can register your products on our Lafuma-mobilier-for-life website to simplify the process.
What do I need to provide for warranty coverage?
- Your invoice
- A picture of the product
- One or more pictures of the faults
- Your contact details (delivery address and telephone number)
Who do I contact during the warranty period in the event of a manufacturing defect or hidden fault?
- Our customer service department for purchases made from our website via our after-sales service form
- Your dealer
What is covered by the warranty?
- manufacturing defects
- hidden defects
What is excluded from the warranty?
- Non-compliance with the precautions for use or incorrect use of the product.
- Professional and community use, unless otherwise communicated by our LAFUMA MOBILIER Contract service.
- Faults resulting from poor maintenance or lack of maintenance.
- Corrosion starts deriving from scratches or abrasion, problems of corrosion following use in a saline, chlorinated and enclosed environment.
- Natural wear of the materials making up the article:
- Textile parts (stripping included).
- Wear parts (plastic protectors, laces, parts in contact with floor.)
You can find a wide range of spare parts on our website by clicking here.