You have a withdrawal period of 14 days counting from the date of receipt of your order.
You will be responsible for the cost of returning the products. We recommend Parcel2Go for cost effective option.
- Send us a return request
Before any return, we would ask you to request a Return Number by connecting directly to your customer space under "My orders" and click "I want to return an article" for the selected order.
Select the product to be returned, as well as the quantity and the reason.
Click send, and note the Return Number R-000000XXXX which will be given to your request.
Put this inside/on your package.
- Prepare the package
Replace the article in its original packaging with the return address:
RETOUR Lafuma Mobilier WEB
Z.I. du Cappa
26140 ST RAMBERT D’ALBON
We recommend you return complete products, in their original packaging with the labels attached. Products returned incomplete, spoiled, damaged or dirty will not be recovered.
- Drop the package at a post office or get it collected by a carrier.
You are strongly advised to keep proof of return stamped by the post office or signed by the trader.
BREXIT UPDATE : We are unfortunately unsure of what costs would be involved with returning a product outside UK now.